Privacy Policy

Last Updated: September 17, 2026

SBReal LLC dba Broom in Hand (“Broom in Hand” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information.

This policy applies to information collected through our website, online forms, communications with our team, and the services we provide.

Information We Collect

We may collect information you provide directly to us, including your name, email address, phone number, service address, billing information, information about your home or requested cleaning service, appointment preferences, communications with our team, job application or recruiting information, and other information you choose to provide.

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, pages visited, referring website, and general website usage information.

How We Use Your Information

We may use your information to respond to inquiries, provide estimates and quotes, schedule and manage cleaning services, communicate about appointments or service changes, process payments, provide customer support, follow up regarding your experience, manage recruiting and employment-related processes, maintain our business records, improve our website and services, protect against fraud or misuse, and comply with legal obligations.

We may contact you by email, phone, or text message when appropriate based on your relationship with Broom in Hand and the communication preferences or consent you have provided.

SMS and MMS Messaging

If you provide your mobile phone number and opt in to receive SMS or MMS communications from Broom in Hand, we may send messages related to your inquiry, estimate, quote, scheduling, appointments, cleaning service, service changes, customer support, recruiting, application, interview scheduling, training, onboarding, or other requested business interactions.

Message frequency varies. Message and data rates may apply.

Consent to receive text messages is voluntary and is not a condition of purchasing services, submitting an inquiry, or applying for employment.

You may reply STOP at any time to unsubscribe from text messages. You may reply HELP for assistance.

We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes.

We may use service providers to help us deliver communications and operate our business. Those providers may access information only as reasonably necessary to perform services on our behalf.

Cookies and Website Analytics

Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors use our website, measure website performance, and improve our services.

You may be able to control cookies through your browser settings. Disabling some cookies may affect how certain portions of the website function.

When We Share Information

We do not sell your personal information.

We may share information with trusted service providers that assist us with functions such as website hosting, scheduling, communications, payment processing, software services, analytics, or other business operations.

We may also disclose information when required by law; in response to a valid legal request; to protect the rights, property, or safety of Broom in Hand, our clients, our team, or others; or as part of a merger, acquisition, sale, restructuring, or other business transaction.

We may otherwise share information when you direct us to do so or give us permission.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information and why it was collected.

Your Choices and Rights

You may contact us to request access to, correction of, or deletion of personal information you have provided to us, subject to any information we are legally or reasonably required to
retain.

You may unsubscribe from marketing email using the unsubscribe option provided in the message.

For text messages, reply STOP to opt out or HELP for assistance.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Links to Other Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the Last Updated date at the top of this page. Material changes may also be communicated through our website or other appropriate means.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

SBReal LLC dba Broom in Hand
Email: [email protected]
Website: broominhand.com